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Learn moreField agronomists see each farmer’s greenhouses, crops and open issues on one screen, with an AI summary ready before they pick up the phone.
India · Digital & App Innovation · Zoho CRM, Python, PostgreSQL, FastAPI, OpenAPI, React, TypeScript, Railway, generative AI
to bring up a farmer’s full history, from search to screen
accessibility score for the app (Lighthouse)
Farmer records sat in several Zoho CRM modules, so agronomists went into calls without the full picture.
A Farmer 360° web app that pulls those records into one view and adds an AI summary for each greenhouse.
Agronomists prepare in moments and pick up each conversation where the last one ended.
When a smallholder farmer calls about a struggling crop, the agronomist on the line needs to know which greenhouse, which crop, how far along it is, and what was tried last time.
Kheyti is an Indian agritech enterprise and an Earthshot Prize winner. It helps smallholder farmers build climate-resilient, profitable livelihoods.
Its Greenhouse-in-a-Box is an affordable, modular greenhouse that protects crops from weather, heat and pests. Field Support Agronomists and a remote support team give farmers crop advice and ongoing support.
The information was all there. It just lived in too many places for anyone to hold in their head before a call.
Crop growth, greenhouse details, field visits and support cases each lived in a different Zoho CRM module.
Agents struggled to recall earlier conversations and ongoing issues before a call or a visit.
Agents risked missing context and asking farmers questions already answered, and the quality of advice varied from one agent to the next.
We kept Zoho CRM as the system of record and built a view on top of it, so nobody enters data twice.
Field Support Agronomists and remote support teams prepared for each farmer interaction by manually reviewing records across several Zoho CRM modules. We designed one view around that routine.
A Python API reads the Zoho CRM modules for crops, greenhouses, visits and cases.
Generative AI summarizes crop health, symptoms, recent remedies and the last five interactions for each greenhouse.
Field and remote agronomists open the Farmer 360° view before each call or visit.
Zoho CRM stayed the system of record. Voice AI and IVRS, and any redesign of the CRM schema or modules, were out of scope for this phase. Where the view needed new fields, we proposed them rather than building them directly.
One farmer, every greenhouse, and an AI summary of what’s happening.
Agents find the right farmer in seconds.
Current crop, stage and age, sowing and expected harvest dates, and yield history.
The last visit and call, plus open and closed support cases linked back to the CRM.
Crop health, symptoms, recent remedies and open issues, refreshed with one click.
Agronomists find a farmer quickly and see the whole history on one screen. Open cases stay in view until they close, and the advice farmers get is consistent from one agent to the next.
[WHAT’S NEXT · where Kheyti takes the Farmer 360° view from here, and whether our team is still working with them]
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