· Data & AI · Business Applications · Cloud Migration · Dynamics 365 · AI Capabilities & Automation

sales@baadalsoft.com
Baadalsoft
Let's Talk
AI Business Solutions Cloud & AI Platforms View all solutions

AI Business Solutions

Enterprise workloads infused with AI, Copilot, and automation across sales, service, and operations.

Dynamics 365 CRM Dynamics 365 Business Central Power Platform AI Enablement
Learn more

Cloud & AI Platforms

Enterprise data platforms, modern app innovation, Azure infrastructure, and automated quality engineering.

Data & AI Digital & App Innovation Infrastructure Quality Engineering
Learn more
Slide2
NONPROFIT DIGITAL MODERNIZATION
Kheyti

How BaadalSoft transformed fragmented CRM data into an intelligent Farmer 360° cockpit, pairing real-time greenhouse tracking with Generative AI interaction summaries for live agronomy support.

Start a Conversation
kheyti-logo
ABOUT THE CLIENT

Kheyti

Kheyti is an Indian agritech enterprise (winner of the Earthshot Prize) focused on empowering smallholder farmers to build climate-resilient, profitable livelihoods. They develop affordable, modular low-cost greenhouses (“Greenhouse-in-a-Box”) designed to protect crops from unpredictable weather, extreme heat, and pests. Alongside physical infrastructure, Kheyti provides end-to-end agronomy guidance, crop advisory, and ongoing support through field staff (Field Support Agronomists or FSAs) and remote support teams to ensure optimal crop yield and farmer success

Impact Analytics for Kheyti

OVERVIEW

BaadalSoft built an AI-powered “Farmer 360°” web application for Kheyti, giving Field Support Agronomists (FSAs) and remote support teams a single, consolidated view of a farmer’s profile — crop status, case history, visit records, and interaction timeline — pulled from scattered Zoho CRM data and summarized using AI. The backend AI summarization was powered by a Python API, while the frontend consolidated everything so agents could prepare for farmer calls and visits in seconds instead of manually digging through multiple CRM modules.

CHALLENGES

  • Farmer data — crop growth, greenhouse details, field visits, and case history — is scattered across multiple separate modules in Zoho CRM
  • This made it difficult for FSAs and remote support staff to quickly recall a farmer's previous conversations, ongoing issues, or context before a call or visit
  • Tracking campaigns, donors, and impact required greater visibility.

SOLUTION

  • Quick-search capability allowing agents to search farmers by Phone Number, Name, or Contact ID
  • A Recently Viewed dashboard showing recent contacts for fast access
  • Dedicated tabs for individual greenhouses attached to a single farmer
  • Display of the Current Crop (stage, age in days, sowing date, and expected harvest date) alongside historical yields and crop history
  • Structured cards displaying the assigned FSA details (last visit date, last call date)
  • Breakdown of open and closed support cases (category, sub-category, status), integrated with direct links to open cases in Zoho CRM
  • Generates a detailed summary per greenhouse tailored to its active crop, highlighting specific crop health conditions and visual symptoms (e.g., yellow patches on crops)
  • Summarizes recent remedies and recommendations provided by the FSA agent (e.g., applying bio-pesticides or adjustments to fertigation schedules)
  • Aggregates and analyzes the 5 most recent historical interactions across calls, field visits, and support cases, placing primary emphasis on open cases and closed-unresolved issues to keep critical problems top-of-mind
  • Includes an explicit option to regenerate the summary whenever new data is logged

OUTCOME

  • Enabled faster farmer search with quick access to recently viewed farmers.
  • Consolidated farmer, greenhouse, crop, visit, call, and case information into a single Farmer 360° view in less than 2 seconds.
  • Reduced manual CRM navigation by bringing relevant farmer context into one place.
  • Improved preparation for farmer calls and field visits through AI-generated summaries of recent interactions, cases, and crop information.
  • Improved visibility of open cases and unresolved issues through a unified activity timeline.
  • Achieved 93–98/100 Lighthouse & Page Speed scores, with page loads under 1.1 seconds and zero visual instability.
  • Achieved 100/100 Best Practices and 97–100/100 Accessibility scores.