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Energy & Utilities

Industries · Power, utilities, oil and gas

Keep the core. Modernize the service around it.

We help utilities and energy companies modernize customer service, field work and reporting on Microsoft, connected to the billing and grid systems you already run.

Customer stories link hidden while stories are on hold (CR-U09)

Service order · Premise [#####]

Optional · illustrative

Customer

Payment arrangement set

Meter

Exchange scheduled

Crew

Work order synced offline

Reliability

Outage minutes logged

Illustrative: the customer, the premise, the crew and the report share one record.

Pressures

Every team is asked for more, on systems built for another era.

Validate in client interviews

01

Billing add-ons can't support self-service, outage alerts or the payment options customers now expect.

02

Paper work orders and retiring experts slow crews down, often where there's no coverage.

03

Smart meter, SCADA, inspection and subsurface data sit apart and rarely reach the people deciding.

04

Rate cases, reliability indices and emissions disclosures all need consolidated, auditable data.

Who we serve

Utilities lead. Energy producers use the same building blocks.

Electric, gas and water utilities

Customer service, payment arrangements and assistance programs, field operations and reliability reporting.

Oil and gas

Subsurface and well data ingested and governed on a managed OSDU platform, then connected to analytics.

Sustainability reporting

Emissions and sustainability data brought together in one governed source for disclosure and board reporting.

What we build

Modules that connect to billing, outage and GIS systems

Field Service links to the CRM page section (#field-service)

Utility customer engagement

CRM for customers, premises, cases, payment arrangements and assistance programs, integrated with your billing system.

Built on

Dynamics 365 Customer Service · Copilot

Self-service portal

Customers start, stop and move service, report outages, set up payment arrangements and apply for assistance online.

Built on

Power Pages · Dataverse · Microsoft Entra External ID

Field and asset operations

Work orders, inspections, crew scheduling and meter exchanges, with mobile apps that work offline.

Built on

Dynamics 365 Field Service · Power Apps

Utility analytics

Reliability (SAIDI, SAIFI, CAIDI), meter usage, call center and regulatory reports from one governed source.

Built on

Microsoft Fabric · Power BI

Solutions Partner for Data & AI (Azure)

Energy data platform

Subsurface and well data on a managed OSDU platform, connected to analytics and applications.

Built on

Azure Data Manager for Energy · Microsoft Fabric

Solutions Partner for Data & AI (Azure)

Legacy data migration

Decades of customer, asset and operational history cleaned and moved with no break in daily service.

Built on

Fabric Data Factory · Azure Data Factory · Dataverse

Solutions Partner for Data & AI (Azure)

Capability examples

The kind of work we do for utilities

The kind of work this looks like. No client names until a story is approved.

Capability example 01

[CAPABILITY EXAMPLE · utility customer service]

[What we built, in one or two sentences. No client name.]

Capability example 02

[CAPABILITY EXAMPLE · field operations]

[What we built, in one or two sentences. No client name.]

Capability example 03

[CAPABILITY EXAMPLE · reliability reporting]

[What we built, in one or two sentences. No client name.]

Fallback · no client names

Swap for customer stories as they are approved.

Where to start

Find out where your systems stand before you fund anything

Optional · names follow offers

01

Speeds up Design

Engagement

Assessment · Customer, field and data systems

A review of customer, field and data systems that ends in a plan sized to your budget cycle.

Timeline

4–6 weeks

Verify

02

Speeds up Build

Engagement

Proof of Value · Reliability reporting

See SAIDI and SAIFI calculated from your own outage data before you commit to the platform.

Timeline

6 weeks

Verify

How we engage

Design, Build, Run

One route from plan to production. Each stage tells you what happens next.

01

Design

We learn how your business runs today, then agree on where to go and how to get there.

Engagements · Assessment

02

Build

We prove it works on your data, then build it with your team and take it live.

Engagements · Proof of Value · Implementation

03

Run

We keep it healthy in production, measure what changed, and plan the next climb.

Engagements · Managed Services

We plan go-lives around storm season, peak demand and billing cycles.

Questions

What utility teams ask first

Optional · FAQPage structured data

Do we have to replace our billing system?

No. We integrate with billing, outage management, GIS and meter data systems and modernize in phases, so you keep what works.

Will field apps work without coverage?

Yes. Crews work offline and the app syncs when they reconnect.

Can you help with regulatory reporting?

Yes. We bring reliability, service and emissions data into one governed source, so reports stop being rebuilt by hand each cycle.

Let's talk

Tell us which system is holding your crews back.

Pick a time that works for you. We'll ask a few questions about your goals, then suggest a sensible first step.

Microsoft Solutions Partner · Data & AI (Azure) · Digital & App Innovation (Azure)